FAQ
Frequently Asked Questions
We accept bank transfers and Mobile Money payments (Orange Money, MVola). After your order, you receive payment instructions and send a proof that we validate manually.
Times vary by country: 2-5 business days for Madagascar, 5-10 days for Africa, and 7-15 days for Europe and the rest of the world.
Yes, for any donation over €10, you automatically receive a tax receipt by email that you can use for your tax return.
Log in to your account to see the status of your orders. You also receive emails at each important step.
Absolutely! All our products are ethically made, with sustainable materials and respect for workers.
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